1. Acceptance of Terms
By accessing or using Vocaia24 services, including our website (https://vocaia24.com) and SMS notifications, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.
2. Services Provided
Vocaia24 provides customer care, lead follow-up, and support services. This includes responding to inquiries submitted via website forms and missed calls, and sending automated, non-marketing SMS notifications regarding those inquiries.
3. SMS Notifications and Consent
By submitting your phone number via our website form or checking the consent box, you explicitly consent to receive non-marketing SMS messages from Vocaia24 related to your inquiries. Message frequency may vary. Standard message and data rates may apply.
You can opt out at any time by replying STOP.
For assistance, you can reply HELP or contact us at [email protected].
Your SMS consent is not shared with third parties, except with our SMS providers strictly for the purpose of message delivery.
4. User Responsibilities
You agree to provide accurate and truthful information when submitting forms or interacting with our services. You are responsible for maintaining the confidentiality of your contact information and for all activity under your phone number.
5. Prohibited Uses
You may not use our services to:
Send spam, unsolicited marketing messages, or illegal content
Violate any applicable law or regulation
Interfere with the operation of our services
6. Intellectual Property
All content, trademarks, and materials on Vocaia24 are the property of Vocaia24 or its licensors. You may not use, reproduce, or distribute any materials without express permission.
7. Limitation of Liability
Vocaia24 is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including SMS notifications. While we strive for accuracy and timely delivery, we do not guarantee continuous or error-free service.
8. Privacy and Data Protection
Your personal information, including phone numbers, is used only for the purposes described in our Privacy Policy and to deliver SMS notifications. We do not sell or share your personal information with third parties except for SMS providers necessary to deliver your messages. For more details, see our Privacy Policy.
9. Modifications to Terms
We may update these Terms from time to time. Continued use of our services constitutes acceptance of any changes. We encourage you to review this page regularly for updates.
10. Carrier liability disclaimer
Vocaia24 is not responsible for any delays, failed delivery, or errors in SMS notifications. While we strive to ensure timely delivery, message delivery depends on carriers and third-party services.
11. Age restriction (18+)
By submitting your phone number, you confirm that you are at least 18 years old.
12. Service Activation
Our services are digital and are considered active immediately upon successful payment.
By completing your purchase, you acknowledge and agree that access to the service will begin without delay.
13. Subscriptions & Billing
By purchasing our services, you agree to a recurring subscription billed on a monthly basis unless otherwise specified.
Your subscription will automatically renew at the end of each billing cycle using the payment method provided at checkout. You authorize Vocaia24 to charge your payment method on a recurring basis without further approval, until you cancel.
All fees are charged in advance.
Billing dates are determined based on the original purchase date.
14. Payment Authorization
By providing your payment information, you authorize Vocaia24 to charge your selected payment method for all applicable fees on a recurring basis.
You agree to keep your payment details accurate and up to date. If a payment fails, we reserve the right to suspend or terminate your access to the service.
You are responsible for managing your subscription and ensuring timely cancellation prior to renewal.
15. No Refund Policy
All payments made for our services are non-refundable.
Once a billing cycle has started, you will not be entitled to any refund or credit for unused time, partial use, or failure to use the service.
Refunds may only be issued where required by applicable law.
16. Waiver of Right of Withdrawal
By purchasing our services, you expressly request and consent to the immediate performance of the service.
You acknowledge that once the service has begun, you lose your right of withdrawal under applicable consumer protection laws, including EU Directive 2011/83.
By completing your purchase, you confirm that you understand and agree to this waiver.
17. Cancellation Policy
You may cancel your subscription at any time by contacting us via email at [email protected].
To avoid being charged for the next billing cycle, cancellation requests must be submitted before your next billing date.
Cancellation requests received after the billing date may result in the subscription being renewed for an additional billing period.
Once a billing cycle has started, no refunds or credits will be provided for that period.
It is your responsibility to ensure that your cancellation request is submitted in time and that you receive confirmation from us.
18. No Proration
We do not provide prorated refunds or credits for partial subscription periods.
If you do not cancel before your renewal date, your subscription will automatically renew and no refund will be issued for the renewed billing period.
Failure to properly submit a cancellation request will result in continued billing.
19. Suspension & Termination
We reserve the right to suspend or terminate your access to the service at any time, without prior notice, if you violate these Terms or if payment is not successfully processed.
In such cases, no refunds will be provided.
20. Acceptance of Terms for Paid Services
By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the subscription, billing, and no-refund provisions.
21. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of Italy.
22. Contact Us
For questions regarding these Terms or our services, please contact us at:
Email: [email protected]
Website: https://vocaia24.com
Vocaia24 is a brand operated by L.O. International, our legal entity.