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VOCAIA24

FAQ

Questions, answered.

What's the difference between the two plans?

The monthly plan ($350 USD / month) includes unlimited website edits and content updates throughout each billing month, plus hosting, maintenance, security monitoring and support. The annual plan ($250 USD / year) focuses on hosting, maintenance, security monitoring and technical support, with only minor updates included — such as contact details, logo changes, a few image replacements and small text edits. Major edits, redesigns and new features are excluded from the annual plan.

How much does it cost?

The monthly plan is $350 USD per month; the annual plan is $250 USD per year. Both are billed in advance. Applicable taxes, if any, are shown at checkout before you pay.

Do the plans renew automatically?

Yes. The monthly plan renews every month and the annual plan renews every 12 months, at the same price, until you cancel. There is no long-term contract.

How do I cancel?

Email info@vocaia24.com from the address used at checkout, before your next renewal date, to avoid the next charge. We confirm cancellation in writing. Service continues until the end of the period you've paid for. Full cancellation and refund conditions are in the Terms of Service.

Will I get a refund if I cancel?

Cancelling stops future charges. Refunds are handled under our Refund & Cancellation Policy and any rights you have under applicable law — for example duplicate charges, billing errors or a statutory withdrawal right.

Is website design included?

For new websites, design and build are provided under the agreed service terms as part of your subscription. Major edits, redesigns and new features are excluded from the annual plan and quoted separately before any work starts.

Do I own my domain?

Yes. Your domain is registered in your name and stays yours. We need your cooperation to configure DNS.

Can I move my website to another provider?

Yes. Transfer and export conditions are explained in the Terms of Service.

Do you guarantee rankings or uptime?

No. We don't guarantee search rankings, sales, uninterrupted uptime or absolute security.

Who processes my payment?

Stripe. VOCAIA24 never receives or stores your full card details.

Still unsure? Contact us at info@vocaia24.com.